About NORC

The National Long-Term Care Ombudsman Resource Center (NORC) provides support, technical assistance, and training to the 53 State Long-Term Care Ombudsman Programs and their statewide networks.

NORC’s objectives are to enhance the skills, knowledge, and management capacity of the State programs to enable them to effectively represent resident interests in both individual and systems advocacy.

Funded by the U.S. Administration for Community Living (ACL), NORC is operated by the National Consumer Voice for Quality Long-Term Care (Consumer Voice). Consumer Voice has actively supported Ombudsman programs by operating NORC for over thirty years.

NORC Brochure

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What We Do

To ensure the needs of Ombudsman programs across the country are being addressed, NORC incorporates input from Ombudsman programs, the National Association of State Ombudsman Programs (NASOP), the National Association of Local Long-Term Care Ombudsmen (NALLTCO), and other relevant organizations in our work.

To support Long-Term Care Ombudsman programs in advocacy with, and for, residents in long-term care, NORC does the following:

• Provides consultation, information, and referral for Ombudsman programs and for the residents, families, and others who use Ombudsman program services
• Provides training opportunities and resources for Ombudsman programs
• Promotes awareness of the role of Ombudsman programs in improving long-term care
• Identifies research needs and promotes research on issues which affect Ombudsman programs or residents they serve
• Supports Ombudsman program volunteer recruitment, training, and management
• Works cooperatively with organizations and agencies involved in long-term care and elder justice
• Promotes understanding and cooperation between Ombudsman programs and organizations and agencies regarding long-term care issues.

Learn More About NORC

• About the Ombudsman Program
• Get Help - Find an Ombudsman
• NORC Brochure