Working with Families: Tips for Effective Communication and Strategies for Challenging Situations

This webinar addresses how LTCO work for residents while working with family members. We discuss why it is important for Ombudsmen to work with family members, provide tips for effective communication and share resources to help LTCO teach self-advocacy and empower family members.

In addition to sharing those tips and resources we review strategies for challenging situations and the participants discuss scenarios, respond to discussion questions and share their experiences in working with families.

The communication tips, resources and strategies reviewed in this webinar can be adapted and used when working with residents, resident’s legal representative and other individuals.

Note! The Working with Families: Tips for Effective Communication and Strategies for Challenging Situations paper and appendices discussed in the webinar is currently in the review stage and will be released soon!

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