Ombudsman Compendium - Training Appendices
Appendix A - Elements of Basic Training
Appendix B-1 - Training Agendas
Appendix B-2 - Training Tools/Exercises
Role of the Ombudsman:
Communication Techniques:
Quizzes & Exercises:
Unique Items to Enhance Training:
Appendix B-3 - Case Studies
For Basic Training - Role of the Ombudsman:
For Continuing Education/Skill Refinement:
Appendix B-4 -Self-Study or Homework
Appendix B-5 - Mentorships/Internships
Appendix C-1 - Organizational Tools
Appendix C-2 - Certification Materials
Appendix C-3 - Program Evaluation Tools
Appendix C-4 - Designation/Certification Processes
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