Ombudsman Program Developed Materials
Guidance for Successful Resident Transitions in Oregon Assisted Living and Residential Care Communities
Developed in part by the Oregon State LTC Ombudsman Program, the intent of this handbook is to improve residential care and assisted living service providers’ understanding of Oregon regulatory standards that govern resident moves to and from an assisted living facility (ALF) or residential care facility (RCF) community.
Assisted Living Consumer Expectations Checklist
Developed by the Washington State LTC Ombudsman Program. This checklist is designed to help prospective assisted living residents and their families assess and evaluate facilities. It is meant to be a guide to some of the most important issues, but not to be an exclusive list of all issues.
White Paper on Assisted Living, DC LTCOP, 2007
Assisted Living Facility Inspections Guidelines by State (February 2014)
This chart gives state by state information on inspection guidelines for assisted living facilities. Information contained includes what agency/entity within each state conducts the inspections, whether or not a facility receives advance notice of an inspection, where the public can access inspection reports and whether or not the agency investigates complaints.
Consumer Protections in Assisted Living (October 2013)
This session from the 37th annual Consumer Voice conference identifies strategies to advocate for better assisted living protections in your state, plus identifies other legal resources that consumers can tap into, such as Landlord/Tenant laws, Fair Housing laws, contract language and Unfair and Deceptive Acts and Practices Statutes (UDAPs).
- Gwen Orlowski, National Senior Citizens Law Center, Powerpoint Presentation
Ombudsman Advocacy in Assisted Living/Board and Care: Past, Present and Future (October 2013)
This session from the 37th annual Consumer Voice conference asks and answers the questions: Ombudsman programs are required to provide services in assisted living and board and care facilities, but how fully engaged are they in that setting? What are the barriers for those programs that are not as active? What strategies are used by LTCO programs that are more active? How can ombudsman programs be present and effective in this setting?
- Louise Ryan, Administration for Community Living, Powerpoint Presentation
- Patricia Hunter, Washington State Long-Term Care Ombudsman Program, Powerpoint Presentation
- Heather Porreca, Denver Regional Council of Governments, Powerpoint Presentation
- Patty Ducayet, Texas Long-Term Care Ombudsman Program, Powerpoint Presentation
- Session Handout: Questions for Attendees
- National Ombudsman Resource Center (NORC) Assisted Living Webpage
- NORC Webpage for Ombudsman Program Management Regarding Assisted Living
- NORC Webpage Regarding Systems Advocacy in Assisted Living
- Consumer Voice Assisted Living Resident Webpage
Ombudsman Advocacy Challenges in Assisted Living: Outreach and Discharge (March 2001)
This technical assistance paper is presented in two sections. It begins by describing challenges programs face in doing assisted living outreach and practical steps they might take to more effectively reach assisted living consumers and providers. It continues with a focus on Ombudsman intervention in discharge cases.
Residential Care and Assisted Living: State Oversight Practices and State Information Available to Consumers, 2007 update, prepared for the Agency for Health care Quality and Research
Thinking of Moving to an Assisted Living Residence? Fostering Autonomy & Independence, 2003
Developed by the Long-term Care Community Coalition (formerly the Nursing Home Community Coalition of New York State). This guidebook to help people choose an assisted living residence with a special focus on finding a residence that promotes choice and independence.
Policy Principles for Assisted Living, 2003
A report resulting from the Assisted Living Workgroup. Signed by Consumer Voice (formerly the National Citizens’ Coalition for Nursing Home Reform), the National Association of State Ombudsman Programs (NASOP), and the National Association of Local Long-Term Care Ombudsman Programs (NALLTCO), this document outlines problems and proposed solutions that will guarantee a reasonable level of quality for residents of assisted living facilities.
Assisted Living Consumer Alliance (ALCA)
ALCA is a national collaboration of groups and individuals working together to promote consumer safety, choice, and rights in assisted living. ALCA provides information for both consumers and advocates, and works collaboratively with government officials and health care professionals to improve assisted living. ALCA supports an improved quality of care, along with greater focus on consumers’ needs and preferences.