Texas Ombudsman Certification Manual Curriculum - 6 Modules
Overview / General Trainer’s Notes and Definitions 05
Module 1: Long-Term Care and Aging
Trainer Notes Student Handout PowerPoint Presentation
Module 2: Perspective and Communication: Advocates, Regulators and Providers
Trainer Notes Student Handout Power Point Presentation
Module 3: Resident Rights
Trainer Notes Student Handout Power Point Presentation
Module 4: Problem Solving (Ombudsman Advocacy) Process
Trainer Notes Student Handout Power Point Presentation
Module 5: Special Advocacy Considerations
Trainer Notes Student Handout Power Point Presentation
Module 6: Advocacy from Individual Complaints to Culture Change
Trainer Notes Student Handout Power Point Presentation
Covers & Contents
Resources Cover & Contents Student Cover & Contents Trainer Cover