NURSING HOMES: AN OVERVIEW
OF THE STATE SYSTEM
California
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1 State Long Term Care Ombudsman
Joe Rodrigues
State LTC Ombudsman
CA Department of Aging
1300 National Drive
Suite 200
Sacramento, CA 95834
Work: (916)419-7510
Fax: (916)928-2503
website:http://www.aging.
ca.gov/html/programs/ombu
dsman.html
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11 Local and Regional Ombudsmen
Mary McClure
Coordinator
LTC Ombudsman Program
P.O. Box 5376
2060 University Ave
Riverside, CA 92517-5376
Work: (951)686-4402
Fax: (951)686-1687
Area Served: Riverside county
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2 Office on Aging
Lynn Daucher
Chief Deputy Director
California Department of Aging
1300 National Drive
#200
Sacramento, CA 95834
Work: (916)419-7500
Fax: (916)928-2267
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Sheila McGorty
Coordinator
County of Marin Ombudsman Program
10 North San Pedro Street
Suite 1026
San Rafael, CA 91903
Work: (415)499-7446
Fax: (415)499-6933
Area Served: Marin county
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3 Licensure and Certifications
Kathleen Billingsley
Director
California Department of Health Services
Licensing & Certification
1615 Capitol Avenue
Suite 73.481
Sacramento, CA 94234-7320
Work: (916)440-7360
Fax: (916)440-7369
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Benson Nadell
Coordinator
CA Ombudsman Association
Long Term Care Ombudsman Prog.
6221 Geary Boulevard
2nd Floor
San Francisco, CA 94121
Work: (415)751-9788
Fax: (415)751-9789
Area Served: San Francisco county
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4 Medicaid Fraud Unit Control
Thomas Yanger
Director
Medicaid Fraud Control Unit of California
Office of the Attorney General
1425 River Park Drive
Suite 300
Sacramento, CA 95815
Work: (916)263-2533
Fax: (916)263-0864
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Christine O'Connell
Co-Coordinator/Manager
Long-Term Care Ombudsman Program
9335 Hazard Way
Suite 100
San Diego, CA 92123
Work: (858)505-6322
Fax: (858)694-2568
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5 Board of Examiners for Nursing Home Administrator
Georgia Rivers
NHA Program
P.O. Box 997416, MS, 3302
Sacramento, CA 95899-7416
Work: (916)552-8780
Fax: (916)553-8777
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Susan Osborn
Coordinator
WISE Senior Services Region VI
Long Term Care Ombudsman Prog.
San Dimas Senior Citizens Comm. Ctr.
201 E. Bonita Avenue
San Dimas, CA 91773
Work: (909)394-0416
Fax: (909)394-0529
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6 Medicaid Agency
Stan Rosenstein
Deputy Director
CA Dept of Health Services
Medical Care Services
1501 Capitol Avenue, Bldg. 171
Room 6086
Sacramento, CA 95814
Work: (916)440-7400
Fax: (916)440-7404
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Joan Parks
Co-Coordinator/Manager
Ombudsman Services of Northern California
3950 Industrial Boulevard
Suite 500
West Sacramento, CA 95691
Work: (916)376-8910
Fax: (916)376-8914
website:http://www.osnc.n
et
Area Served: Nevada, Placer, Sacramento, Sierra, Solano, Sutter, Yolo and Yuba counties
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7 Quality Improvement Organization
Jo Ellen Ross
President/CEO
LUMETRA
1 Sansome Street
Suite 600
San Francisco, CA 94104
Work: (415)677-2000
Fax: (415)677-2195
website:http://www.lumetr
a.com
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Tracy Pool
Coordinator
Northern California Ombudsman Program
Long Term Care Ombudsman Prog.
1647 Hartnell Avenue
Suite 6
Redding, CA 96002-2268
Work: (530)223-6191
Fax: (530)722-9962
Area Served: Lassen, Modoc, Shasta, Siskiyou, Trinity
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8 Protection and Advocacy System
Catherine Blakemore
Executive Director
Protection & Advocacy
100 Howe Avenue
Suite 185N
Sacramento, CA 95825
Work: (916)488-9955
Fax: (916)488-2635
website:http://www.pai-ca
.org
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Polina Popova-Havens
WISE Senior Services Region 1
Long Term Care Ombudsman Prog.
1527 Fourth Street
Suite 250
Santa Monica, CA 90401
Work: (310)899-1483
Fax: (310)394-1631
Area Served: Los Angeles county and city
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9 Adult Protective Service Agency
Vickey Walker
Manager
CA Dept. of Social Services
Adult Programs Branch
8745 Folsom Blvd., #230
Sacramento, CA 95826
Work: (916)229-0323
Fax: (916)229-3155
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Michelle Quiroga
Coordinator
WISE Senior Services, Region 10
LTC Ombudsman Program
1527 4th Street
Suite 250
Santa Monica, CA 90401
Work: (310)393-2405
Fax: (310)260-6319
Area Served: Los Angeles county and city
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10 Citizen Advocacy Group
Carole Herman
Founder/President
Foundation Aiding the Elderly
P.O. Box 254849
Sacramento, CA 95865-4849
Work: (916)481-8558
Fax: (916)481-8329
website:http://www.4fate.
org
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Araceli Ramirez
Coordinator
c/o WISE Senior Services, Region II
Long Term Care Ombudsman Prog.
255 South Hill Street,
Room 406
Los Angeles,, CA 90012
Work: (213)617-8957
Fax: (213)617-8959
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Patricia McGinnis
Executive Director
CA Advocates for Nursing Home Reform
650 Harrison Street
2nd Floor
San Francisco, CA 94107-1311
Work: (415)974-5171
Fax: (415)777-2904
website:http://www.canhr.
org
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Luis Ramirez
Regional Coordinator
WISE Senior Services, Region IX
Long Term Care Ombudsman Prog.
2740 W. Magnolia Blvd.
Suite 105
Burbank, CA 91505
Work: (818)563-9401
Fax: (818)563-1916
Area Served: Los Angeles City and County - PSA 19 and PSA 25
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11 Local and Regional Ombudsmen
Kathy Badrak
Coordinator
LTCO Services
5638 Hollister Avenue
Suite 130
Goleta, CA 93117
Work: (805)967-0499
Fax: (805)967-0639
Area Served: Santa Barbara county
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Linda Robinson
Coordinator
Ombudsman/Advocate, Inc.
Long Term Care Ombudsman Prog.
525 Laurel Street
Suite 140
Santa Cruz, CA 95060
Work: (831)429-1913
Fax: (831)429-9102
Area Served: Santa Cruz and San Benito counties
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David Beveridge
Coordinator
Passages, Adult Resource Center
Long Term Care Ombudsman Prog.
2491 Carmichael Drive
Suite 400
Chico, CA 95928
Work: (530)898-5923
Fax: (530)898-4870
website:http://www.csuchi
co.edu/mssp/ombud.html
Area Served: Butte, Colusa, Glenn, Plumas, and Tehama counties
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Cynthia Ross
Coordinator/Manager
Humboldt Senior Resources Center (PSA 1)
Long Term Care Ombudsman Prog.
1910 California Street
Eureka, CA 95501
Work: (707)443-9747
Fax: (707)444-2065
Area Served: Humboldt and Del Norte counties
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Debra Brown
Coordinator
El Dorado County
Long Term Care Ombudsman Prog.
3047 Briw Road
Placerville, CA 95667
Work: (530)642-4860
Fax: (530)295-8307
Area Served: El Dorado county
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Cindy Safe
Coordinator
Long Term Care Ombudsman Program (PSA 10)
2625 Zanker Road
Suite 200
San Jose, CA 95134-2107
Work: (408)944-0567
Fax: (408)944-0776
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Rick Bungcayao
Coordinator
Merced Cty Ombudsman Program
851 W. 23rd Street
Merced, CA 95340
Work: (209)385-7402
Fax: (209)384-8102
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Karen Stenson
Director Coordinator
Long Term Care Ombudsman Services
3232 S. Higuera Street
Suite 101B
San Luis Obispo, CA 93401
Work: (805)785-0132
Fax: (805)785-0134
Area Served: San Luis Obispo county
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Molly Davies
Coordinator
WISE Senior Services Region 1
Long Term Care Ombudsman Prog.
1527 Fourth Street
Suite 250
Santa Monica, CA 90401
Work: (310)393-3618
Fax: (310)395-4090
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Lori Sweeney
Coordinator
Ombudsman Prog. of Lake & Mendocino Counties
747 South State Street
Ukiah, CA 95482
Work: (707)467-5835
Fax: (707)467-5845
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Sharon DeMasters
Coordinator
c/o Kings County Comm. on Aging Council
Long Term Care Ombudsman Prog.
1197 South Drive
Hanford, CA 93230
Work: (559)583-3211
Fax: (559)589-0608
Area Served: Kings and Tulare counties
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Sylvia Taylor Stein
Coordinator
LTC Omb. Services of Ventura County, Inc.
2021 Sperry Avenue
#35
Ventura, CA 93003
Work: (805)656-1986
Fax: (805)658-8540
Area Served: Ventura county
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Pat Fantazia
Coordinator/Manager
Ombudsman Program
400 12th Street
Suite 4
Modesto, CA 95354
Work: (209)529-3784
Fax: (209)529-6083
Area Served: Stanislaus county
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Kathi Toepel
Coordinator
Mother Lode Ombudsman Program
14855 Mono Way
Suite 101
Sonora, CA 95370
Work: (209)532-7632
Fax: (209)532-8448
Area Served: Alpine, Amador, Calaveras, Maripose and Tuolumne counties
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Ivan Flores
Coordinator
Fresno/Madera Ombudsman Program
Long Term Care Ombudsman Prog.
3845 N. Clark Street
Suite 201
Fresno, CA 93726
Work: (559)224-9177
Fax: (559)224-9106
Area Served: Fresno and Madera counties
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Nona Tolentino
Coordinator
c/o Greater Bakersfield Legal Assistance, Inc
Long Term Care Ombudsman Prog.
615 California Avenue
Bakersfield, CA 93304
Work: (661)323-7884
Fax: (661)716-1060
Area Served: Kern county
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Karla Flores
Coordinator/Manager
Imperial County Long Term Care Ombudsman Pro
Long Term Care Ombudsman Prog.
1331 South Clark Road
Building 11
El Centro, CA 92243
Work: (760)339-6457
Fax: (760)339-6453
Area Served: Imperial County
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Roberta Wertenberg
Coordinator/Manager
Ombudsman Program
Long Term Care Ombudsman Prog.
686 E. Mill Street
San Bernardino, CA 92415-0009
Work: (909)891-3928
Fax: (909)891-3957
Area Served: San Bernardino County
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Sharon Gwinn
Ombudsman
WISE Senior Services, Region IV
Long Term Care Ombudsman Prog.
9335 Hazard Way
San Diego, CA 92123
Work: (858)505-6322
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Kathryn Williams
Coordinator
Ombudsman/Advocacy Services
611 West Line Street
PO Box 518
Bishop, CA 93515
Work: (760)872-4128
Fax: (760)872-2386
Area Served: Inyo and Mono counties
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Jill Hernandez
Coordinator
Ombudsman Program
102 South San Joaquin Street
P. O. Box 201056
Stockton, CA 95201-3006
Work: (209)468-3785
Fax: (209)468-2207
Area Served: San Joaquin county
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Jackie Woods
Coordinator
Monterey County Ombudsman, Inc.
Long Term Care Ombudsman Prog.
2200 Garden Road
Monterey, CA 93940
Work: (831)333-1300
Fax: (831)333-1323
Area Served: Monterey county
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Elizabeth Irwin
Coordinator/Manager
Ombudsman Services of San Mateo, Inc.
Long Term Care Ombudsman Prog.
1700 South Amphlett Blvd.
Suite 220
San Mateo, CA 94402
Work: (650)349-7008
Fax: (650)349-7009
Area Served: San Mateo county
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Rochelle Woolery
Coordinator/Manager
Council on Aging - Orange County
Long Term Care Ombudsman Prog.
1971 E. Fourth Street
Suite 200
Santa Ana, CA 92705-3917
Work: (714)479-0107
Fax: (714)479-0234
website:http://www.coaoc.
org
Area Served: Orange county
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Lawland Long
Executive Director
Alameda County Ombudsman - PSA 9
Long Term Care Ombudsman Prog.
7700 Edgewater Drive
Suite 333
Oakland, CA 94621-3019
Work: (510)638-6878
Fax: (510)638-2214
Area Served: Alameda county
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Susan Ziblatt
Coordinator
Senior Advocacy Services
LTC Ombudsman
3262 Airway Drive
Suite C
Santa Rosa, CA 95403-2004
Work: (707)526-4108
Fax: (707)526-5118
website:http://www.senior
advocacyservices.org
Area Served: Sonoma county
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Etta Maitland
Coordinator
Ombudsman Services of Contra Costa, Inc.
1601 Sutter Street
Suite A
Concord, CA 94520
Work: (925)685-2070
Fax: (925)685-2049
Area Served: Contra Costa county
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Linda Zimmerman
Coordinator
Region VIII
Long Term Care Ombudsman Prog.
5510 Clark Avenue
Suite 213
Lakewood, CA 90712
Work: (562)925-7104
Fax: (562)925-7884
Area Served: Los Angeles county and city
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Elizabeth Mautner~
Ombudsman Program
1443 Main Street
Building D, # 125
Napa, CA 94559
Work: (707)255-4236
Fax: (707)255-4713
Area Served: Napa county
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Last Updated Saturday, May 17, 2008
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