Volunteer Ombudsman Program Management

NORC Compendium on Recruitment, Training and Retention

NORC Resources

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Quick Tips: Program Assessment, Volunteer Role

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State Volunteer Ombudsman Training Manuals

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New York

• Introduction
• Module 2
• Module 3
• Module 4
• Module 5
• Module 6
• Appendix

District of Columbia

•  Module 1A
• Module 2A
• Module 3A
• Module 4A
• Module 5A
• Module 6A 

Study of the CA LTCOP Volunteer Program

Volunteer Consultants: Extending the Reach of Ombudsman Programs (May 2003)
 

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 Other Training Documents

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Long-Term Care Ombudsman Certification Survey (March 2010)
Coordinated by NORC and NASOP, this survey looks at certification and initial training requirements for long-term care ombudsmen. Forty-two states participated in the survey.

• Georgia Document
• Oregon Document

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Volunteer Ombudsman Program Management Forms

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• Georgia Confidentiality Agreement
• Georgia Short Application Form
• Georgia Long Application Form
• Illinois Volunteer Commitment Form
• Hawaii Agreement
• Oklahoma Conflict Form
• Utah Confidentiality Agreement
• Ombudsman Reporting Checklist
• Ombudsman VolunteerChecklist Reporting Form
• Orientation Assignment Verification Form

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