Volunteer Management

Volunteers are the backbone of the long-term care ombudsman program in many states. With the help of volunteer ombudsmen, the long-term care ombudsman program can have a regular presence in facilities and stay in touch with residents. Included are materials for ombudsman programs on recruitment, training and retention of volunteers; materials from conference call trainings hosted by the NORC and examples of volunteer recognition events from around the country to inspire your programs.

Return to Volunteer Management Network Page

The Consumer Voice

The Consumer Voice is a national organization to improve the quality of care for long-term care consumers. Visit www.theconsumervoice.org for more information.

Save the Date

Save the date for the 2011 Consumer Voice Annual Meeting & Conference, October 25-28, in Grand Rapids, Michigan. Visit www.theconsumervoice.org for more information.

2010 NORS Data

Find data and reports on long-term care ombudsman programs. All programs efforts are summarized in the National Ombudsman Reporting System (NORS); data has been collected since 1996 and gives a good picture of the extent of ombudsman activities nationally and in every state.