Volunteer Management

Volunteers are the backbone of the long-term care ombudsman program in many states. With the help of volunteer ombudsmen, the Long-Term Care Ombudsman Program can have a regular presence in facilities and stay in touch with residents. Included are materials for ombudsman programs on recruitment, training and retention of volunteers; materials from conference call trainings hosted by the NORC and examples of volunteer recognition events from around the country to inspire your programs.

The Consumer Voice

The Consumer Voice is a national organization to improve the quality of care for long-term care consumers. Visit www.theconsumervoice.org for more information.

Save the Date

Save the date for the 2010 Consumer Voice Annual Meeting & Conference, October 19-22, in Orlando, Florida. Visit www.theconsumervoice.org for more information.

2008 NORS Data

Find data and reports on long-term care ombudsman programs. All programs efforts are summarized in the National Ombudsman Reporting System (NORS); data has been collected since 1996 and gives a good picture of the extent of ombudsman activities nationally and in every state.