Webinar - NORS Module III

Webinar Materials

NORS Module III: Verification, Disposition and Closing Cases - Agenda

NORS Module III: Verification, Disposition and Closing Cases - Slides

Basic Principles Part III - Verifying, Closing, Coding

Complaint Disposition - Disposition Codes

Verification, Disposition, Closing Quiz

Verification, Disposition, Closing Quiz Answers

Recording

Back to NORS Training Materials

The Consumer Voice

The Consumer Voice is a national organization to improve the quality of care for long-term care consumers. Visit www.theconsumervoice.org for more information.

Check out NORC's Volunteer Management Materials!

Click here to access materials for ombudsman programs on recruitment, training and retention of volunteers; materials from conference call trainings hosted by NORC and examples of volunteer recognition events from around the country.

2011 NORS Data Available on AGID

Find data and reports on long-term care ombudsman programs. All programs efforts are summarized in the National Ombudsman Reporting System (NORS); data has been collected since 1996 and gives a good picture of the extent of ombudsman activities nationally and in every state.