NORC Trainings & Conference Calls/Webinars (Materials and Recordings)
2013 Trainings & Conference Calls/Webinars
Ombudsmen and Emergency Preparedness and Response - May 2013
Working with Families: Tips for Effective Communication and Strategies for Challenging Situations - January 2013
2012 Trainings & Conference Calls/Webinars
Dialogue with State Long-Term Care Ombudsmen on the Ombudsman Program and Home and Community Based Services (HCBS) - December 2012
Quality Assurance and Performance Improvement (QAPI) Dialogue between State Ombudsmen and CMS - November 2012
LTCOP Innovative Practices: Incorporating Person-Centered Care in Ombudsman Training, Complaint Investigation and Advocacy - October 2012
Ombudsman Advocacy and Culture Change: Achieving Resident-Directed Care in Daily Advocacy
Program Effectiveness: Self-Evaluation Tools for Long-Term Care Ombudsman Programs
2012 State LTC Ombudsman Training Conference
2011 Trainings & Conference Calls/Webinars
NORC LGBT Webinar (October 13, 2011)
NORS Training Series, Part 1-4 (September 2011 - March 2012)
2010:
- Synchronicity Among Local and State Ombudsmen
- MDS 3.0 Overview
- Ask Dr. Susan Wehry
- Advocating for Unbefriended Elders
- Health Reform and Long-Term Care Ombudsmen
- The Role of the Ombudsman in Advancing Excellence
Synchronicity Among Local and State Ombudsmen
This session was filmed at the 2010 Consumer Voice Annual Conference & Meeting in Orlando, Florida. NORC encourages all ombudsmen to listen to/watch the video if possible. Please note: This video contains several specific program examples and tips not included on the PowerPoint presentation and handouts. The PowerPoint presentation and handouts contain the principles and categories but not the specific practice/program examples.
Training Materials/Handouts:
- Synchronicity Among Local and State Ombudsmen - Handout
- Synchronicity Among Local and State Ombusmen
- Older Americans Act Reauthorization Listening Forum - Texas State LTC Ombudsman Testimony
- Listening Forum - Certified Volunteer Ombudsman Written Testimony
- Older Americans Act Reauthorization Listening Forum - Texas Managing Local Ombudsman Testimony
- Strengthening the Connection Between State and Local Long-Term Care Ombudsmen: Management Practices to Improve Coordination
- What Do Local Long-Term Care Ombudsmen Need from Their State Long-Term Care Ombudsman? Tips from the National Association of Local Long-Term Care Ombudsmen
- Table Top Exercise - Synchronicity Among Local and State Ombudsmen
MDS 3.0 Overview (October 2010)
Call Materials:
- Speaker Biographies
- MDS 3.0 a New Era - PowerPoint Presentation
- Information Brief: Changes in the MDS 3.0 For Long-Term Care Ombudsmen
- Minimum Data Set (MDS) - Version 3.0 Resident Assessment and Care Screening: Nursing Home Comprehensive (NC) Item Set
- MDS 3.0 - Section Q: Participation in Assessment and Goal Setting - PowerPoint Presentation
Ask Dr. Susan Wehry (September 2010)
Call Materials:
- Quick Reference Guide for Long-Term Care Ombudsman Practice: Working With Individuals With Mental Health Conditions (September 2010)
Advocating for Unbefriended Elders (August 2010)
Call Materials:
- Informational Brief on Unbefriended Elders
- American Bar Association Commission on Law and Aging
- American Bar Association Commission on Law and Aging Chart on State Default Surrogate Consent statutes (updated November 2009)
- Minnesota Unbefriended Elders Brochure
- Minnesota Unbefriended Elder Client Flyer
- Minnesota Frequently Asked Questions About Being a Healthcare Agent
- Minnesota Lawyers' Toolkit for Healthcare Advance Planning
- Minnesota Caregiver Service Collaborative List
Health Reform and Long-Term Care Ombudsmen (April 2010)
Call Materials:
- Health Care Reform Provisions Affecting Older Adults and Persons with Special Needs
- The Medicaid Long-Term Services and Supports Provisions in Health Care Reform Law
- Nursing Home Transparency Provisions in the Patient Protection and Affordable Care Act
The Role of the Ombudsman in Advancing Excellence (March 2010)
Call Materials:
- Agenda
- Advancing Excellence in America’s Nursing Homes Campaign: Announcing Phase 2! - PowerPoint Presentation
2009*:
- Managing Program Goals and Priorities During Budget Crises
- Advocating for Individuals With Mental Health Needs
Managing Program Goals and Priorities During Budget Crises (November 2009)
Advocating for Individuals With Mental Health Needs(September 2009)
Webinar Materials: Advocating for Individuals with Mental Health Needs (PPT)
- The $250 Economic Stimulus Payment (May 2009)
- Actions Ombudsmen Can Take to Prevent Discharge for Non-Payment (February 2009)
- Fire Safety in Assisted Living (January 2009) - held in conjunction with the Assisted Living Consumer Alliance
2008*:
- The Fair Housing Law: Reasonable Accommodations and Modifications (Two-part teleconference; July 2008)
- Guardianship/Powers of Attorney (February 08)
*Materials and Recordings available from NORC