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Webinar - NORS Module II

Webinar Materials:

  • NORS Training Part II: Coding Complaints - Webinar Slides
  • NORS Training Part II: Coding Complaints - Webinar Agenda
  • Long-Term Care Ombudsman Program Complaint Codes
  • NORS Training Part II: Basic Principles in the NORS for Coding
  • NORS Training Part II - Complaint Categories Quiz (no answers)
  • Part II Complaint Categories Quiz Answers

Recording - This recording is in two parts as the call was disconnected and recording had to start agian.

  • Part I
  • Part II

Back to NORS Training Materials

The Consumer Voice

The Consumer Voice is a national organization to improve the quality of care for long-term care consumers.  Visit www.theconsumervoice.org for more information.
 

Check out NORC's Volunteer Management Materials!

Click here to access materials for ombudsman programs on recruitment, training and retention of volunteers; materials from conference call trainings hosted by NORC and examples of volunteer recognition events from around the country.
 

2011 NORS Data Available on AGID

Find data and reports on long-term care ombudsman programs. All programs efforts are summarized in the National Ombudsman Reporting System (NORS); data has been collected since 1996 and gives a good picture of the extent of ombudsman activities nationally and in every state.