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Webinar - NORS Module I

Webinar Materials:

  • Webinar Agenda
  • NORS Part I Training PowerPoint Presentation (PowerPoint version)
  • NORS Part I Training PowerPoint Presentation (PDF version)
  • NORS Instructions
  • NORS Complaint Code Form
  • The Three C’s - Case, Complaint, Consultation - a definition of principles
  • Three C’s Quiz
  • Three C's Quiz With Answers

View a recording of this webinar.

Back to NORS Training Materials

The Consumer Voice

The Consumer Voice is a national organization to improve the quality of care for long-term care consumers.  Visit www.theconsumervoice.org for more information.
 

NORS Module I - IV Training Materials Now Available!

Click here to access the webinar recordings, slides, quizes and related resource materials.
 

2010 NORS Data

Find data and reports on long-term care ombudsman programs. All programs efforts are summarized in the National Ombudsman Reporting System (NORS); data has been collected since 1996 and gives a good picture of the extent of ombudsman activities nationally and in every state.