Resource List Contents |
Program Management Resources |
Training Resources |
Promotions |
Consumer Resources |
Advocacy Resources |
Resource List Contents Resource List Contents
Ombudsman Resource List
Table of Contents
Use the highlighted links below to search for resources by topic. You may also view and/or print the entire list in pdf format.
Section I: Ombudsman Program Management
Best Practices, Computer Utilization, Ethics
Evaluation and Analysis
Funding, Home/Community Care Ombudsman Services
Legal, Local/State Ombudsman Relationships
Older Americans Act, Ombudsmen in Assisted Living Arena, Program Characteristics/ Structure/Functions
Reference Documents, Relationships with Other Agencies
Resident /Ombudsman Relationships, Salaries
Volunteers
Section II: Training of Ombudsmen
Best Practice, Curriculums, Orientation Manual
Training Development
Training Videos
Section III: Promotion of Ombudsman Programs
Section IV: Resources for Consumers
Section V: Systemic Advocacy
Best Practice, Advocacy
Assisted Living/Board and Care Issues, Managed Care
Nursing Home Issues, NH Abuse
NH Closures, NH Enforcement
NH Funding, NH Ownership, NH Personal Needs Allowance
NH Quality of Life, Resident Rights
Where to find documents and how to order copies
The National Long Term Care Ombudsman Resource Center (NORC) has a wide variety of products available that are organized in this document and on the website in four categories:
● Program Management,
● Training,
● Program Promotion, and
● Systemic Advocacy
Many products in one section may also provide valuable resources for other ombudsman functions. For example, the Resource Brief on PPS (listed under systemic advocacy) is also an excellent training tool. Key documents that may be found on the website (http:// www.ltcombudsman.org) are noted. The list below indicates how to obtain copies of specific documents from the following sources:
● NORC: 202.332.2275; ww.ltcombudsman.org
● NCCNHR: 202.332.2275; www.nccnhr.org
● NASUA: 202.898.2578; www.nasua.org
In addition to the products listed, the Center attempts to maintain copies of significant materials from all state ombudsman programs and some local programs as well. Detailed short Best Practices from local and state programs are available on the website or in hard copy. Weekly Gazettes with current long-term care information are e-mailed to the ombudsman network and placed on the website.
The products noted in this document as “NORC” were supported, in part, by the Administration on Aging Grant No. 90AM2690, Department of Health and Human Services. Grantees undertaking projects under government sponsorship are encouraged to express freely their findings and conclusions. Points of view or opinions do not, therefore, necessarily represent official Administration on Aging Policy.
One of the Center’s primary tasks is to help ombudsman programs obtain the resources that will be helpful, so please contact us with any questions and suggestions.
Lori Smetanka, Esq., Center Director
|
