Residents' Rights Week 2002

Giving Voice to Quality: Affirming Residents' Rights in Long-Term Care

I.        Introduction and Overview

·        Introduction/Dedication
·       History of Residents' Rights Week
·        Acknowledgements
·        Ideas for Celebrating Residents' Rights Week
·        Why Family-Led Family Councils Benefit Families, Residents, and Facility
      Personnel
·        Model Resident Councils

II.       Giving Voice to Quality: Affirming Residents’ Rights

·        Rights of Resident and Family Councils
·        Right to Raise Grievances
·        Right to Be Informed
·        Right to Vote

III.      Giving Voice to Quality: Resident and Family Council Success Stories

·        Pennsylvania - Resident Empowerment
·        Texas - Quality of Life; Staff Appreciation
·        Washington - Resident Empowerment
·        Texas - Increase in PNA; Staff Appreciation
·        Texas - Resident Rights
·        Illinois - Elder Abuse Education; Quality of Care
·        Florida - Education; Resident Rights
·        Connecticut - Recreational Prog; Food Quality; Restraint Reduction
·        Michigan - Community Involvement; Staff Appreciation

IV.     Giving Voice to Quality: Activities to Enhance Residents’ Rights

·        Giving Voice to Quality of Life: Using a Life Assessment Tool
·        Using Humor to Improve Quality of Life
·        Residents Giving Voice to Quality of Life
·        Families Giving Voice to Quality of Life
 

V.      Giving Voice to Quality: Tips for Resident and Family
          Council Organization and Development

·        Actions Ombudsmen Can Take to Support Resident and Family Council Development
·        Actions Facilities Can Take to Support Resident and Family Council Development
·        Starting a Resident Council
·        Tips for Making Meetings Meaningful
·        Promoting Participation in Family Councils
·        Obstacles to Family Council Development

VI.     Giving Voice to Quality: Promotional Materials

·        Sample Press Release
·        Sample Letter to Editor
·        Proclamations
·        Residents' Rights Week Buttons

VII.    Resources

·        Resource List
·        Residents' Rights Week Poster