Program Management Index |
Volunteer Coordinators Index |
Substance Abuse Procedures - MD |
Georgia Volunteer Management |
Esprit de Corps |
Identifying Issues |
Improving Quality through Collaboration |
LTCO Salary Analysis |
LTCOP Unique Characteristics |
Medicaid Matching Dollars |
Multi-Disciplinary Team in WV |
Performance Standards in LA |
Monitoring Regional Programs in OH |
Program Evaluation in OH |
Program Effectiveness Research |
Program Restructuring |
Computer Survey |
Ethics |
Policies and Procedures |
Developing MOUs in DC |
Information Systems in OH |
HI Volunteers |
Supervision and Support |
Consumer Access |
Self-Evaluation |
BP - CA Summit |
BP - CT Workgroup |
BP - DE Information |
BP - GA Planning |
BP - HI Expansion |
BP - IL RFP |
BP - KY Services |
BP - MA Volunteers |
BP - MT Celebration |
BP - NC Partnering |
BP - NY Family Councils |
BP - OH Visitation |
BP - WI Specialist |
Call Notes_Ombudsman Volunteer Coordinator Network_2_07 |
Iowa LLTCOP Standards |
Washington LTCOP Release of Confidential Information |
Improving Quality through Collaboration Improving Quality through Collaboration
2003
National LTC Ombudsman Training Conference
Best
Practice on Improving Quality in
Housing-with-Services
Minnesota
Category:
Program Management
Project Description:
Partnership
with Minnesota Board on Aging and Others
In
Minnesota, as in other states, complaints about problems in assisted living facilities
have grown exponentially in recent years. To
begin to address these issues, the Office of Ombudsman for Older Minnesotans
presented the Minnesota Board on Aging (MBA) with a proposal to develop an
informal, voluntary collaboration of consumers, providers and payers to improve
the quality of service and quality of life in housing with services settings.
The underlying principles of this effort include focusing on what is most
important to consumers and identifying and promoting industry best practices to
meet those needs. The Minnesota Board on Aging has made a one-year commitment to
fund pilot projects in two counties- one urban and one rural.
Preliminary meetings are underway with provider organizations and other
stakeholders to recruit participants. The
ombudsman role in this project is to act as a catalyst to bring affected parties
together, staff the project, and recruit/ train volunteers to serve as a
resource to elicit consumer input and resolve consumer concerns.
AARP (Minnesota) has agreed to partner in volunteer recruitment as part of its “Keys to
Quality” campaign to improve care and protect vulnerable adults in long-term
care settings.
Project Impact:
The goal of this project is to
improve the quality of service and quality of life for residents in
housing-with-services settings though a non-regulatory approach which preserves
the homelike environment consumers prefer.
Contact Person: Sharon Zoesch
State: MN
Phone Number: 800-657-3591
|
