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Identifying Issues Identifying Issues
2003
National LTC Ombudsman Training Conference
Best
Practice on Identifying Issues
and Concerns
California
Category:
Program Management
Project Description:
The Office of the State Long-Term Care Ombudsman (OSLTCO)
called together a Statewide Ombudsman Workgroup to identify issues and concerns
facing the Ombudsman program in
California. The goals for the workgroup are to
identify issues and concerns, prioritize these issues, and then assist the
OSLTCO in developing a work plan to address these issues.
Representatives on the Workgroup include local Ombudsman program
coordinators, AAA directors, and staff of the OSLTCO.
At their first meeting, participants identified forty-eight different
issues that were prioritized and placed under several categories.
These categories (in priority ranking) were:
1) Regulations, Standards, Policies, Procedures and Protocols; 2)
Systems, Structure and Roles of Ombudsmen; 3) Volunteer Management and Skill
Development (Training); 4.1) Expectations of the Ombudsman Program and Unfunded
Mandates (Tied for 4th); 4.2) Roles and Relationships of AAAs, Local
Programs and Advisory Council (Tied for 4th); 5) Best Practices; 6.1)
Educating Others about the Ombudsman Program (Tied for 6th); 6.2)
Role of Attorney General as
Legal Representative of Ombudsman (Tied for 6th); 7) Systemic and
Program Management Issues; 8) Issues Related to Coordination with Other
Agencies; 9) New Initiatives Impacting the Program; and 10) Legal Issues
Impacting the Ombudsman Program.
Project Impact:
We hope to develop a clear work
plan and goals for the operation and administration of the statewide Ombudsman
program. Our goal is have
consistent, standard practices and administration of the program.
The group will have two more meetings;
subsequent smaller work groups will be established to address specific
issues and concerns.
Contact Person: Joseph
Rodrigues State: California
Phone Number: (916)
323-6681 Fax: (916)
323-7299 E-mail:
Jrodrigu@aging.ca.gov
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