California wishes to extends its gratitude to the State of Georgia, whose manual California used as a model. The Core Elements manual is a draft document. In time more components will be added. Presently the LTCO Program Presentation focuses on Six Core Elements:

1. Receive, investigate, and resolve complaints
2. Ensure a regular presence in long-term care facilities
3. Address patterns of poor practice
4. Maximize community awareness and involvement
5. Influence public policy
6. Ensure effective program administration

CONTENTS

Presentation Guidelines

Brochure Guide

Brochure

Relationship of Core Elements to Operation Restore Trust

Self Assessment for the Office of the State Long Term Care Ombudsman

Self Assessment for Local Programs

LTCO Core Elements: Enhancing Advocacy for Residents through Program Excellence, Executive Summary

Core Elements for Long Term Care Ombudsman - Presentation (pdf).  Also available in PowerPoint format

Forms -- A complete listing of relevant Core Element items available through the Center. Items include forms, job descriptions, oaths etc.