Table of Contents

Includes color coding information.

Getting Started

Agenda (to be developed and inserted by local program)

Volunteer Training Check List – visitor or other volunteer

Volunteer Training Check List – certified ombudsman volunteer

Exercises

A: LTCO Program

History of the Long-Term Care Ombudsman Program Fact Sheet Supp. Info.

About the Nursing Home Reform Law . . .

Summary of Nursing Home Amendments in the 1990 Budget Act

Law: Long Term Care Ombudsman Program Law: Federal LTCO Ombudsman Law 42 USCA § 3058 f-g

Exercises

Magazine Articles

B: Ombudsman Role

Text: II. Functions/Roles of the Ombudsman

Role of the Georgia LTCO Ombudsman

National Association of State Long-Term Care Ombudsman

Programs Standards of Professional Conduct and

Code of Ethics

Ethical Concepts – Issues for Ombudsmen

Applying Ethical Principles to Individual Advocacy

Policy: Code of Ethics for Ombudsmen

Policy: Conflicts of Interest

Exercises

C: Residents' Rights

Text: III. Residents Rights

Residents Rights – Fact Sheet

Restraints – Consumer Information Sheet

Assessment and Care Planning: The Key to Good Care

Law: Bill of Rights of Long-Term Care Facilities

O.C.G.A. §§ 31-8-100 et. seq.

Law: Residents Bill of Rights (Orange Book)

Exercises

D: LTC Resident

Text: IV. Long-Term Care Residents

Basic Principles for Understanding and Caring for a Resident with Alzheimer’s

Communicating with a Resident with Alzheimer’s Disease

Caring Techniques – Alzheimer’s Resident

Guidelines for Communicating with a Resident with Dementia

Stages of Symptom Progression in Alzheimer’s Disease

Exercises

E: LTC System

Text: V. The Long Term Care Setting

Answers to Frequently Asked Questions about Long-Term Care in Georgia

Medicaid Discrimination* CAN'T FIND ON DISK

Nursing Facility: Medicaid Level of Care Denials/Terminations

Medicare-Medicaid Comparison Chart

Medicare Terminology

Medicare – Georgia Information – Have a Question About?

Intermediate Level of Care Criteria

Exercises

F: Regulatory Process

Text: VI. Regulations Governing Long Term Care Facilities

References in OBRA and the Regulations to the Ombudsman Program

Tool Box

Exercises

Nursing Home Tab

Law: Nursing Homes Rules and Regulations, Chapter 290-5-8

Law: Federal Law – 42 USC § 1396r

Personal Care Home Tab

Georgia DHR Personal Care Homes, Instructions for Inspection Report Form

Personal Care Home Licensing Manual Transmittal Excerpts

Remedies of Residents of Personal Care Homes Summary

Law: Personal Care Homes, Regulations Chapter 290-5-35

Law: Remedies for Residents of Personal Care Home Act

Law: Federal Law – Personal Care Homes – Keys Amendment

G: Complaint Process

Text: VII. The Complaint Process

Case Record

Establishing Rapport

Nursing Facility Involuntary Transfer/Discharge

The Do’s and Don’ts of Advocacy

Policy: 101 Complaint Processing

Policy: 101.7 Abuse and Gross Neglect Complaints

Policy: 500 Long Term Care Ombudsman Records

Policy: 800 Interference and Retaliation

Exercises

H: Routine Visits

Text: VII. Routine Visits

Nursing Home Check List

Personal Care Home Visitation Form

Routine Monitoring Visit

Complaint Form

Policy: 105 Routine Visits

I: Skills

Text: IX. Communication Skills

Exercises

J: Volunteer Information

Policy: Certification Requirements for Long-Term Care Ombudsmen

LTCO Volunteer Monthly Activity Log

Sample – Letter to Nursing Facilities/Personal Care Homes

Policy: 700 Liability

Policy: 110 Volunteer Management