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Training
Training curricula and methods are constantly being revised and re-evaluated to better address a state's needs and provide current information. The Center is happy to provide documents and training manuals to enhance and strengthen state's training of paid and volunteer ombudsmen. See items labeled  for most recent additions to this index.
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Documents
Translating Nursing Home Ombudsman Skills to Assisted Living: Something Old, Something New – Teaching Guide (May 2008)
This document is toassist long-term care ombudsman programs in teaching the content of the paper to LTCO to enable them to be more effective advocates for residents in assisted living.
Corresponding Original Document: Translating Nursing Home Ombudsman Skills to Assisted Living: Something Old, Something New (March 2003)
Uses of Mediation in Assisted Living and Some Advice Thrown In: An Ombudsman Training Module (February 2001)
This paper outlines a way for long-term care ombudsmen to explore and appreciate the major risk factors for disputes with relation to assisted living, and shows how mediation fits into the picture. Strategies for identifying and untangling underlying problems, opening a dialogue, and negotiating "gain-gain" solutions are examined via role play and group discussion.
Best Practices: Training Programs for Ombudsmen (October 2000)
A resource for states in reassessing or revising their training programs for new ombudsmen.
Volunteers in the LTCO Program: Training, Certification and Liability Coverage (December 1999)
A study of varied state ombudsman programs, their use of volunteers and training provided.
If you are interested in other Center Documents please go to the Library.
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Training Manuals and Curricula
The Ombudsman Center is pleased to provide the following excellent manuals and other resources for your use. Click on the link to download and print the files. The Center appreciates the following programs' cooperation in allowing all ombudsman the opportunity to develop their training curricula. These manuals have been included because of their quality of content, adaptability and ease of use. Other manuals are available. Please contact the Center directly for more information.
Nebraska PowerPoint Training for Ombudsmen on Assisted Living
The Missouri LTCOP has developed a series of training modules for regional volunteer ombudsmen:
Diversity Awareness Training
Miscommunication Training
Handling Conflict - Pickle Preparation
Sexuality and Intimacy in Long Term Care Facilities PowerPoint Presentation, by Julie Button and Amy Panosh, State of Wisconsin, Board on Aging and Long Term Care, Ombudsman Program. (Please note that the consent piece in the presentation only pertains to WI case law. It is important that other states are aware of this and may need to do research on their consent laws in their state.)
Training Manual and PowerPoint Presentation for a Consumer Action Manual for NCCNHR's book, Nursing Homes: Getting Good Care There
Ohio Home Care Curriculum for Ombudsmen
The training curriculum for Ohio long-term care ombudsmen includes a section on advocacy in home care. Ohio is one of a few states where long-term care ombudsmen have the authority to advocate for individuals receiving home care. The curriculum on home care advocacy is taught along with other types of long-term care advocacy.
Missouri Scripted Role Plays
A collection of skits, this document represents a joint creative effort of the State and Regional Ombudsman staff in Missouri. These scripted role plays are being shared for use as a tool to encourage active participation in training sessions to maximize learning opportunities for ombudsman trainees.
Mental Health Ombudsman Training Manual
The following slide presentations come from a training manual that was developed in 2004 for the NY Long-Term Care Ombudsman Program by Dr. Susan Wehry, Associate Professor, University of Vermont College of Medicine. The goals of the training curriculum are to increase ombudsman comfort level in working with residents living in adult homes with mental health needs and to increase ombudsman ability to effectively advocate for these residents.
Mental Health Issues in Nursing Homes: I'm Glad You Asked - Susan Wehry, M.D. (2001).
Help for the Ombudsman: Assisting the Adult Home Resident - Susan Wehry, M.D. (2002).
New York: Ombudsman Training Manual
This manual serves as both a training tool and comprehensive resource guide. It is for use by LTCOP staff and coordinators as they provide training to Ombudsman volunteers. The eight modules of the manual updated in 2004 can be found on the NY State Ombudsman website.
Kentucky: The Prevention and Detection of Sexual Assault of Nursing Home Residents.
Developed by the Nursing Home Ombudsman Agency of the Bluegrass, Inc. (NHOA) and Bluegrass Rape Crisis Center (BRCC), this manual and excellent training resource is intended for use by long term care ombudsmen in collaboration with local rape crisis programs.
My Body, My Rights brochure is a companion piece that can be used by long term care ombudsmen and rape crisis programs.
Texas Hydration Training
A set of documents that includes a PowerPoint presentation, fact sheets, and other handouts to train and provide resources for ombudsmen and direct care staff.
The California LTC Ombudsman Program
Downloadable presentation slides and accompanying documents developed by the California Ombudsman Strategic Action Taskforce (COSAT) that be be used to communicate information about the program to a broad range of stakeholders. The information focuses on six Core Elements including complaints, ombudsman presence, poor practice, community awareness, public policy, and program administration. California Core Elements Forms are available through the Center.
Illinois Long Term Care Training Modules
Provides training for ombudsman who have completed basic training. The topics include investigation, resolution, documentation, access, involuntary discharge and working with the Illinois Department of Health. Each of the six modules includes teaching tips and is geared toward the adult learner.
Supplemental Ombudsman Training Modules
The development of these modules was funded by the Retirement Research Foundation of Chicago. The areas needed for training were identified by the regional ombudsmen in Illinois and the content is intended for use with both volunteer and paid ombudsmen. All the modules may be downloaded from the ICARE website and may be used without permission, giving credit to the Retirement Research Foundation.
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NORS Training Materials
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