Volunteer Management

Volunteer Management
Volunteers are the backbone of the long-term care ombudsman program in many states.  With the help of volunteer ombudsmen, the LTCOP can have a regular presence in facilities and stay in touch with residents.  Included are materials for ombudsman programs on recruitment, training, and retention of volunteers; materials from conference call trainings hosted by the NORC; and examples of volunteer recognition events from around the country to inspire your programs. See items labeled for most recent additions to this index.   You will need Adobe Acrobat Reader to open pdf files. Click Here to get Adobe Acrobat Reader for Free
Quick Links: Ombudsman Compendium Conference Calls Training / Recognition Events
Ombudsman Compendium
Ombudsman Compendium - All 3 Chapters and appendices available now: Recruitment, Training, and Retention.
Conference Calls
Volunteer Coordinators Network - Series of topical conference calls discuss volunteer management issues.
Training / Recognition Events
2008 Kansas Certified Volunteer Ombudsman Annual Conference The Kansas Ombudsman Program held their annual training for volunteer ombudsmen, May 1-2, 2008, in Topeka. There were approximately 85 certified volunteers in attendance. View the agenda and the Resident Rights Rally Program (pg. 1 and 2). Photo 1: Gilbert Cruz, Kansas State LTC Ombudsman and Volunteer Ombudsman Photo 2: Certified Volunteer Ombudsmen Photo 3: Jerry Kasunic, DC LTC Ombudsman Photo 4: Jessica Brill, NCCNHR Project Coordinator and Kathleen Sebelius, Kansas Governor Photo 5: Resident Rights Rally at the Kansas State Capitol Photo 6: Certified Volunteer Ombudsmen at the Resident Rights Rally at the Kansas State Capitol    Minnesota's Office of Ombudsman for Long-Term Care's Annual Statewide Volunteer Recognition and Training Event Minnesota’s Office of Ombudsman for Long-Term Care held its Annual Statewide Volunteer Recognition and Training Event on May 20-21, 2008. This year 55 of their 87 volunteers, as well as 18 regional ombudsmen and state office staff, had the opportunity to learn from each other during roundtable discussions; to hear a panel of volunteers give examples of how they make a difference in residents’ lives; and to listen to speakers discuss compassionate visiting and how nursing facilities can use Minnesota’s Quality of Life Resident Satisfaction Survey results to improve their customer service. The highlight of the event was the recognition dinner where three volunteers were honored for 15 years of service, two were honored for 10 years of service and four were honored for 5 years of service. Agenda Photos                                                           Ann Holme, Regional Ombudsman, and                              Audrey Wiita, Volunteer Ombudsman                                  Mel Reinke, Volunteer Ombudsman                              (of 15 years) from Mountain Iron, MN, and                                    (of 15 years) from Ortonville, MN.                                   Virda Hall, Regional Ombudsman.