Curriculum Index Curriculum Index
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Equipping State Long-Term Care Ombudsmen for Their Leadership Role: A Self-Study Guide |
History and Role of the Long-Term Care Ombudsman Program
This segment provides the history, development and unique aspects of the LTCOP. Though it has the same title as the initial module in the Basic Curriculum for local ombudsmen there are key differences, including a section of the Ombudsman Desk Reference containing essential content and more enriched material for reference purposes; additional details about the history and responsibilities of the LTCOP; examples and quotes that are more specific to the role of the SLTCO; and slight differences in the PowerPoint presentation on the Unique Characteristics.
History and Role SLTCO Self-Study Guide
Ombudsman Desk Reference Chapter 14
Unique Characteristics for SLTCO (ppt)
Residents' Rights Self-Study Guide
The purpose of this self-study guide is to help SLTCO focus on specific aspects of residents’ rights in their state, and to assist SLTCO in thinking about their leadership role in this arena. It is to be used in conjunction with the Curriculum Resource Material in the Basic Curriculum and other resource documents.
Residents' Rights
Investigation Self-Study Guide
The purpose of this self-study guide is to help SLTCO analyze their leadership role with long-term care ombudsman investigation on behalf of residents. It is to be used in conjunction with the Curriculum Resource Material and Teaching Notes for this module, and other curriculum aspects.
Investigation
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Equipping Long-Term Care Ombudsmen for Effective Advocacy: A Basic Curriculum
(NORC Curriculum) |
I. Curriculum Overview and Adult Learning Tips
The purpose of this curriculum, developed by Sara Hunt, ORC Consultant, is to help states improve their basic training for designating local long-term care ombudsmen (LTCO). The teaching methods are based on principles of adult learning and grounded in LTCO values such as being resident directed. States will add state specific content where appropriate. Content modules have been distributed and posted upon completion over the course of the three year curriculum development process.
Curriculum Overview (updated Jan 2007)
Guidelines to Adult Learning
Train the Trainer (ppt)
 The Why and What of the Long-Term Care Ombudsman Program: Perspectives on the History and Development - A DVD Video - The Why and What of the Long-Term Care Ombudsman Program captures the living history of the program. Three of the individuals who have had the greatest impact on the LTCOP share their knowledge and eyewitness accounts. Elma Holder, Sue Wheaton, and Bill Benson discuss pivotal events in the program’s development in an engaging dialogue.
Order the DVD - use this mail or fax form to order your copy now.
Tips for using the video
II. The History and Role of the Program
This segment provides the history, development and unique aspects of the LTCOP. It may be used as a resource as well as a training tool for staff and volunteers.
History and Role
Teaching Notes
History and Responsibilities under the Older Americans Act (ppt)
Code of Ethics (ppt)
Unique characteristics (ppt)
III. The Aging Process
Basic content on age related changes and their impact on daily functioning is designed to help ombudsmen know what to question. Information on myths about care, common illnesses and conditions, and commonly prescribed drugs is included. The preface includes ideas for teaching. It may be used with the Louisiana LTCOP's Ombudsman Training, Module 3-Aging, distributed to each SLTCOP, April 2004.
The Aging Process
IV. Residents' Rights
This module provides an understanding of residents’ rights and the role of Long-Term Care Ombudsman (LTCO) in supporting residents in exercising their rights. It provides a way of thinking about residents’ rights and an approach for ombudsman work regardless of the specific issue. Topics covered include: empowerment as a basic LTCO approach; the principles underlying residents’ rights; specific residents’ rights provisions; how residents can be encouraged and supported in exercising their rights; and the role of LTCO. Distributed July 2005.
Curriculum Resource Material
Teaching Notes
PowerPoint Presentation: Individualized Care Supported by Law
PowerPoint Presentation: Intersection of Rights and Care Planning
V. The Problem-Solving Process: Investigation
This module of the local ombudsman curriculum, provides training on complaint handling and investigation. The chapter looks at the ombudsman approach to problem-solving, policy considerations, and dilemmas in receiving complaints; and provides specific instruction on intake, investigation, and verification of complaints. This module includes background narrative material, teaching notes and ideas, and handouts.
Investigation Curriculum Resource Material
Teaching Notes
VI. The Problem-Solving Process: Resolution
This module is a sequel to "The Problem-Solving Process: Investigation" module. The purpose of the module is to discuss the ombudsman role in problem resolution. It covers stages 2 and 3 of the problem-solving process - analyzing and using information gathered during investigation to formulate a strategy. It presents primary approaches to resolving problems, and responsibilities for follow-up.
Resolution Curriculum Resource Material
Teaching Notes
To order the Basic Curriculum modules, please print the order form and follow instructions or contact NCCNHR at 202-332-2275.
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