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National Long Term Care Ombudsman Resource Center Main Offices
  1828 L Street, NW
  Suite 801
  Washington, DC 20036
  (P) 202.332.2275
  (F) 202.332.2949
ombudcenter@nccnhr.org

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Consumer Access

Consumer Access

OMBUDSMAN BEST PRACTICES:

Enhancing Consumer Access through Coordination

Focus: Ombudsman and Aging I&R/A Programs

 

This paper, prepared by NASUA in January 2004, focuses on how access to the ombudsman program can be enhanced through establishing relationships with I&R/A programs. The paper also builds on previous recommendations developed by NASUA for educating I&R/A programs about the ombudsman program and for strengthening communication and referral coordination between the two programs.  

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Section 1:  

Cover, Acknowledgements and Table of Contents

Section 2:  

Body of Paper

Section 3:  

Appendices

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