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National Long Term Care Ombudsman Resource Center Main Offices
  1828 L Street, NW
  Suite 801
  Washington, DC 20036
  (P) 202.332.2275
  (F) 202.332.2949
ombudcenter@nccnhr.org

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Self-Evaluation

Self-Evaluation

Long-Term Care Ombudsman Program Effectiveness Tools and Resources

 

A Self-evaluation and Continuous Quality Improvement Tool for Local Long-Term Care Ombudsman Programs, developed by Robyn Grant, MSW (November 2005). This document provides a tool for Local Ombudsmen to assess their own programs.  It is designed to give each Ombudsman knowledge about what his or her program is doing well and where it needs to be improved.  The results are intended to guide Local Ombudsmen in managing and strengthening their programs.

 

 

Training on the Use of the Self-evaluation Tool

 

Conference call on use of the local ombudsman program effectiveness tool, May 30, 2006  

Conference Overview
       

 

National Long-Term Care Ombudsman Center Website

The NORC website contains many useful examples of program promotion items.  These examples can be found at:

Links - Over 200 Local and State Ombudsman Programs have websites.  This page will take you to websites of various local programs that you may find helpful in designing or enhancing your own.  It lists a few unique websites that are informative, up-to-date, easy to use and tell viewers how to contact the program.

Program Promotion - this page contains sample brochures and posters that you may adapt and use for your local program.
        OH brochure

 

Materials

Samples of each of the items listed below are available to help you in creating or revising your program's materials.

Logo
    CA local program
 

Stationery
    WA local program sample letterhead

    OH letterhead

 

Business Cards:
    MO Volunteer card - 2 sided:  side one and side two with Residents' Rights
    TX flyer or business card
 

Name Tags:
    Vermont

    WA

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This site is supported by a grant from the Administration on Aging, USDHHS.
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