NORC Training Conference Calls

NORC Training Conference Calls

You will need Adobe Acrobat Reader to open pdf files.
Click Here to get Adobe Acrobat Reader for Free.

• 2009 Training Calls
• 2008 Training Calls
• 2007 Training Calls

2009 Training Calls

NCCNHR/NORC Webinar on $250 Economic Stimulus Payment, 5/06/09

• 2009 One-Time Payments: What LTC Ombudsman Programs Should Know – PowerPoint Presentation by Hilary Dalin

Flyers for Residents and Family Members
The following flyers were developed by the National Council on Aging and are intended to be shared with both residents and families.

• $250 Payment Is On Its Way to You!
• $250 Payment is on Its Way to You! For People Living in Residential Facilities

More information on the one-time economic stimulus payments can be under "Current Issues."

Actions Ombudsmen Can Take to Prevent Discharge Notices Due to Non-Payment, 2/10/09

• Agenda
• Nursing Home Toolkit
• Guide for Facilities
• Pre-discharge Letter
• Document from Georgia - Preventing Nursing Home Discharge Notices When the Resident's Income is Being Misused
• Delinquent Facility Accounts IR Form
• South Dakota Guide for Nursing Facilities and Assisted Living Centers
• CAFEE Oklahoma County Coalition Against Financial Exploitation of the Elderly Resource Guide
• Additional Resources

The Assisted Living Consumer Alliance's Fire Safety in Assisted Living, 1/28/09

• Call Agenda
• NFPA Fire Safety in Assisted Living – January 2009 PowerPoint Presentation

Return to Top

2008 Training Calls

Advocacy Using the Fair Housing Act:

A two-part series: 7/16/08 and 7/29/08

• Fair Housing Lawsand People with Disabilities: ReasonableAccommodations and Modifications - PPT by Holly Robinson and Aisha Bierma
• Fair Housing Lawsand People with Disabilities - Part 2 - PPT by Holly Robinsonand Aisha Bierma

NORS Training, 5/15/08 & 5/20/08

• Agenda

Part 1 Materials

• The Three C's: Case, Complaint, Consultation - a definition of principles.
• The Quiz - designed to reinforce the principles -to be completed by participantsprior totraining session. (Trainers may obtain answers to the quiz from their State LTC Ombudsman.)

Part II Materials

• Basic Principles Part II - coding, verifying, and closing complaints
• Complaint Categories and Codes - a guide for ombudsman
• Complaint Categories Quiz - Part II (Trainers may obtain answers to the quiz from their State LTC Ombudsman.)
• Beyond the Basics Quiz

Part III Materials

• Basic Principles Part III - Verifying, Coding, Closing
• Complaint Disposition
• Disposition Codes
• Verification, Disposition & Closing Quiz

Part IV Activity Materials

• Annotated NORS Activity Chart
• Activity Quiz (Trainers may obtain answers to the various quizzes from their State LTC Ombudsman.)

Guardianship/Powers of Attorney, 2/11/08

• Agenda
• Case Study
• Guardianship vs. Power of Attorney Table
• Ombudsman Toolbox
• Federal Regulations
• Navigating the Guardianship Maze
• Guardianship Checklist

Return to Top

2007 Training Calls

Strengthening Resident and Family Councils, 12/18/07

• Agenda
• Resource List
• NCCNHR Proposal to Maryland
• Ohio CMP Proposal 2008-2009
• Wisconsin CMP Family Council Proposal
• Connecticut Resident Council Best Practices 2006
• Illinois Family Council Project - An Outline forFirst Family Council Meetings
• Conference Call Notes
• Sharon McIntyre Conference Call Notes
• Nancy Flowers Conference Call Presentation

pALs Withdrawals from Medicaid Waiver Programs, 7/31/ 07

• Slide Presentation by Toby Edelman
• The CMA Weekly Alert
• Fremont Tribune Article from Nebraska
• Assisted Living Concepts, Inc. Bd. of Director Information
• Letter from C. Kadavy, NE STLCO to Assisted Living Concepts, Inc.
• Additional Information on Assisted Living Concepts, Inc. from NE

NORC Curriculum Modules: Investigation & Resolution, 5/9 - 17/07

• Problem Solving – Overview
• Train the Trainer - Index

Advancing Excellence: State Activities, 3/19/07

• Colorado Letter to Resident Council
• Ohio Circular Family & Resident Councils, and Choosing a Facility
• Wisconsin Handout

Advancing Excellence: Introduction, 2/2/07

• Notes from the Conference Call
• Resource Materials
• Campaign Goals and Objectives
• Web site Report
• Organizational Chart

See NCCNHR's Web site for additional Advancing Excellence Campaign information and resources.

Return to Top