NORC Training Conference Calls

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 Advocacy Using the Fair Housing Act

      - A two-part series: 7/16/08 and 7/29/08

        • Fair Housing Laws and People with Disabilities: Reasonable

          Accommodations and Modifications - PPT by Holly Robinson

          and Aisha Bierma

    Part 1 Materials

        • The Three C's: Case, Complaint, Consultation - a definition of

                                principles.

        • The Quiz - designed to reinforce the principles - to be completed

                          by participants prior to training session. (Trainers may

                          obtain answers to the quiz from their State LTC

                          Ombudsman.)

     Part II Materials

        • Basic Principles Part II - coding, verifying, and closing complaints

        • Complaint Categories and Codes - a guide for ombudsman

        • Complaint Categories Quiz - Part II (Trainers may obtain

                        answers to the quiz from their State LTC Ombudsman.)

        • Beyond the Basics Quiz

     Part III Materials              

         • Basic Principles Part III  - Verifying, Coding, Closing

         • Complaint Disposition

                 Disposition Codes

                 Verification, Disposition & Closing Quiz

      Part IV Activity Materials

         • Annotated NORS Activity Chart

         • Activity Quiz (Trainers may obtain answers to the various quizzes

                               from their State LTC Ombudsman.)

→ Guardianship/Powers of Attorney, 2/11/08

Agenda

Case Study

Guardianship vs. Power of Attorney Table

Ombudsman Toolbox

Federal Regulations

Navigating the Guardianship Maze

Guardianship Checklist

→ Strengthening Resident and Family Councils, 12/18/07

Agenda

Resource List

NCCNHR Proposal to Maryland

Ohio CMP Proposal 2008-2009

Wisconsin CMP Family Council Proposal

Connecticut Resident Council Best Practices 2006

Illinois Family Council Project - An Outline for First Family Council

     Meetings

Conference Call Notes

Sharon McIntyre Conference Call Notes

Nancy Flowers Conference Call Presentation

→ ALs Withdrawals from Medicaid Waiver Programs, 7/31/ 07

Slide Presentation by Toby Edelman

The CMA Weekly Alert

Fremont Tribune Article from Nebraska

Assisted Living Concepts, Inc. Bd. of Director Information

Letter from C. Kadavy, NE STLCO to Assisted Living Concepts, Inc.

Additional Information on Assisted Living Concepts, Inc. from NE

→ NORC Curriculum Modules: Investigation & Resolution, 5/9-17/07

Problem Solving – Overview  

Train the Trainer - Index

→ Advancing Excellence: State Activities, 3/19/07

Colorado Letter to Resident Council

Ohio Circular  Family & Resident Councils, and Choosing a Facility

Wisconsin Handout

→ Advancing Excellence: Introduction, 2/2/07

Notes  from the Conference Call  

Resource Materials

Campaign Goals and Objectives

Website Report

Organizational Chart

            See NCCNHR's website for additional Advancing Excellence Campaign

            information and resources.