New program effectiveness tool and webinar available

November 28, 2012

NORC is pleased to announce two new program effectiveness resources available on the NORC website.

A webinar titled “Program Effectiveness: Self-Evaluation Tools for Long-Term Care Ombudsman Programs” provides an overview of the self-evaluation tool, demonstrates how to use the tool, features presentations from Ombudsmen (state and local) that have used the tool and introduces the new mini-tool. The webinar features Robyn Grant, Director, Advocacy and Outreach (Consumer Voice) and the author of the Self-Evaluation and Continuous Quality Improvement Tools for state and local programs; Victor Orija, Delaware State Ombudsman; and Shannon Gimbel, Ombudsman Program Manager (LLTCO), Denver Regional Council of Governments (CO).

NORC has also created the “Mini-Tool,” which is a condensed version of the original Self-Evaluation Tool that allows for a quick, initial assessment of a state or local program to identify areas for improvement and areas of strength. Once those program areas are identified, the user can move on to the comprehensive evaluation tool for an in-depth assessment of each component. The “mini-tool” is available on the NORC website and the webinar mentioned above introduces the mini-tool.

Completing the Self-Evaluation Tool can help Ombudsmen:

  • Develop an action plan tailored to address the particular needs of his/her program
  • Set goals/priorities for his/her program
  • Establish benchmarks for his/her program
  • Meet the requirements of the Older Americans Act
  • Identify ombudsman program best practices
  • Identify training needs
  • Gain a greater understanding of the ombudsman program if the Ombudsman is new
  • Prepare for a program audit or evaluation

To access the recorded webinar, the new mini-tools, the original Self-Evaluation Tools, an Instructional Brief and additional program effectiveness information click here.

Please let us know if you use these tools as we would like to hear about your experience with them and if you have any questions or need additional information, please contact Amity Overall-Laib at