Ombudsman Compendium - Retention Appendices
Appendix A
- Methods of Providing Ongoing Support
- Mentorship Packet (Monroe County, NY LTCOP)
- Guidelines for Mentors (NASOP)
- The Volunteer Ombudsman - newsletter feature (WI SLTCOP)
- Quarterly Discussion Group (Suffolk County, NY LTCOP)
Appendix B - Recognition Concepts
- Effective Praising (TX SLTCOP)
- Rules for Recognition (TX SLTCOP)
- Heart of Our Program Card (NY LTCOP)
- Certificate of Appreciation (Pierce County, WA LTCOP)
- Ombudsman Award Nomination Form (OK SLTCOP)
- Value of Volunteers (OK SLTCOP)
- Ombudsman Volunteer Survival Kit (MO SLTCOP)
- Program from Volunteer Ombudsman Recognition Banquet (East Tennessee LTCOP)
- Volunteer Recognition Planning Idea List
Appendix C Assessment Tools
Ombudsman Evaluation Tools:
- Ombudsman Volunteer Evaluation (Salt Lake County, UT LTCOP)
- Ombudsman Check List (Perce County, WA LTCOP)
- Mentor Program Evaluation (CA SLTCOP)
- Volunteer Ombudservice Program Evaluation (Rochester, NY LTCOP)
- Self-Assessment Tool for Volunteer Ombudsmen (Northern VA SLTCOP)
Program Assessment Tools:
- Volunteer Program Self-Assessment Checklist (The National Consumer Protection Technical Resource Center)
- Shadowing Experience Evaluation (Salt Lake County, UT LTCOP)
- Annual Assessment Preparation Checklist and Assessment Tool (OK SLTCOP)
- Volunteer Ombudsman Program Self-Assessment Tool (Robyn Grant, NORC Consultant)
- LTCO Program Standards - Volunteer Management (WA SLTCOP)
Appendix D-1 - Program Management Tools
- Motivating Volunteers Fact Sheet (NV Cooperative Extension)
- Volunteer Management (TX SLTCOP)
- 11 Guaranteed Ways to Kill Motivation (TX SLTCOP)
- Volunteer Management and Recruitment Quiz (OK SLTCOP)
- Coaching for Improved Performance (TX SLTCOP)
Appendix D-2 - Career Ladders
- Volunteer Ombudsman Mentor Position Description (Northern VA LTCOP)
- Training Agendas for Two Levels of Volunteer Ombudsman Training (Four-day training) QIS Training - two-day (Salt Lake County, UT LTCOP)
- Quality Issues Specialist Volunteer Position Description (Salt Lake County, UT LTCOP)
- Certified Ombudsman Volunteer Position Description (Salt Lake County, UT LTCOP)
- Long-Term Care Visitors & Certified Ombudsman (LA SLTCOP)
Appendix D-3 - Policies and Procedures
- TA Memorandum re: Ombudsman Disciplinary Procedures (TX SLTCOP)
- Volunteer Ombudsman Program Complaint Resolution Procedures (TX SLTCOP)
- De-Designation Policy (AR SLTCOP)
- Grievance Procedures (WA SLTCOP)
- Ombudsman Program Policies and Procedures - grievance excerpts (Salt Lake County, UT LTCOP)
Appendix E - Exit Interviews
- Ombudsman Volunteer Program Exit Interview (Salt Lake County, UT LTCOP)
- LTC Ombudsman Volunteer Exit Interview (HI SLTCOP)
- Volunteer Advocate Survey (MN SLTCOP)
- Exit Interview Letter and Survey (KS SLTCOP)