Advancing Excellence in America's Nursing Homes

A campaign to improve quality for residents and staff

Campaign Origins

The Advancing Excellence Campaign started as a two-year national campaign to address quality in nursing homes. A kickoff summit meeting was held September 29, 2006. The campaign stakeholders represent consumers, providers, caregivers, health care practitioners and professionals, medical and quality improvement experts and government agencies.

Consumer Voice joined the campaign as a strategy to promote improvements in eight areas:

Untreated pain in residents who are in facilities for short stays
Untreated pain in residents who are in facilities for long stays
Restraints
Pressure Sores
Setting individualized quality improvement targets
Assessment of resident/family satisfaction
Staff turnover
Consistent assignment of staff

Visit the Advancing Excellence Campaign for the latest news and developments.

Visit the Consumer Voice website for additional information and resources.

Ombudsman Program Developed Materials

LTC Ombudsman Programs across the country are involved the Advancing Excellence Campaign in their state. Materials developed by ombudsman program as part of their campaign efforts include:

Colorado - Letter to Resident Councils
Ohio - Family Council Flyer; Resident Council Flyer; Choosing a Facility Flyer
Wisconsin - Handout

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The Consumer Voice

The Consumer Voice is a national organization to improve the quality of care for long-term care consumers. Visit www.theconsumervoice.org for more information.

Save the Date

Save the date for the 2010 Consumer Voice Annual Meeting & Conference, October 19-22, in Orlando, Florida. Visit www.theconsumervoice.org for more information.

2008 NORS Data

Find data and reports on long-term care ombudsman programs. All programs efforts are summarized in the National Ombudsman Reporting System (NORS); data has been collected since 1996 and gives a good picture of the extent of ombudsman activities nationally and in every state.