Ombudsmen are dedicated to enhancing the lives of long term care residents.

Ombudsmen:

• Advocate for residents' rights and quality care
• Educate consumers and providers
• Resolve residents' complaints
• Provide information to the public

Find your State Ombudsman now!

Locate Regional ombudsmen and other state resources

Ombudsman associations:

• NASOP
• NALLTCO

Learn more about ombudsmen. See data on types of complaints, how many are resolved, and other information collected through 2007 NORS Data.

What's New – View the newest items on the Web site!

Read About Ombudsmen in the news!

Assistant Secretary for Aging Kathy Greenlee Creates Introduction Video

Former State Ombudsman Kathy J. Greenlee Confirmed as U.S. Assistant Secretary for Aging

Gazette now available

"NCEA's 'Join Us' in the Fight Against Elder Abuse Campaign"

CMS Issues New Guidelines Calling for Homelike Environments in Nursing Homes

New Document: A View From the Inside: Conversations With Residents Living in the Grant Park Care Center in Washington, DC

Personal Needs Allowance for Residents in Long-Term Care Facilities: A State by State Analysis

Issue Brief: State Long-Term Care Ombudsman Participation in the Development of State Aging Plans

New Booklet on Medicaid and LTC from the Michigan Ombudsman Program

NORS Training For State LTC Ombudsmen

What We Do Makes a Difference.

Learn how you can volunteer and make a difference in the quality of residents' lives.

Ombudsman Compendium – All three chapters and appendices now available: Recruitment, Training,and Retention.

Volunteer Coordinators Network – Series of topical conference calls discuss volunteer management issues.