Shop our Store

The Consumer Voice and NORC are pleased to announce our online store (www.theconsumervoice.org/catalog) is up and running and is stocked with some of our most popular items, like:

Cover of Piecing Together Quality Long-Term Care

New! Piecing Together Quality Long-Term Care:A Consumer's Guide to Choices and Advocacy
80 pages. 2011.
$20.00 (plus shipping and handling). Order Now!
Please note that this guide is available for PRE-ORDER ONLY. You will receive your copy of the guide in four to six weeks.

Cover of Nursing Homes Getting Good Care There

Nursing Homes: Getting Good Care There
151 pages. 2002.
$15.00 (plus shipping and handling). Order Now!

Cover of Restraint Cover

Restraints: The Exception, Not the Rule
29 pages. 2010.
$10.00 (plus shipping and handling). Order Now!

Save 10 percent - Consumer Voice members receive 10 percent off all publications. Join or renew your membership.

The Consumer Voice

The Consumer Voice is a national organization to improve the quality of care for long-term care consumers. Visit www.theconsumervoice.org for more information.

Check out NORC's Volunteer Management Materials!

Click here to access materials for ombudsman programs on recruitment, training and retention of volunteers; materials from conference call trainings hosted by NORC and examples of volunteer recognition events from around the country.

2011 NORS Data Available on AGID

Find data and reports on long-term care ombudsman programs. All programs efforts are summarized in the National Ombudsman Reporting System (NORS); data has been collected since 1996 and gives a good picture of the extent of ombudsman activities nationally and in every state.