This webinar conducted by NORC will discuss how LTCO work for residents while working with family members. It will address why it is important for Ombudsmen to work with family members, provide tips for effective communication and share resources to help LTCO teach self-advocacy and empower family members.
Presenters include Amity Overall-Laib, Manager, LTCO Program & Policy from the National Ombudsman Resource Center (NORC), as well as some of your fellow Long-Term Care Ombudsmen.
February 14-21, 2013 - National Council of Certified Dementia Practicioners (NCCDP) Alzheimer's Dementia Staff Education Week
Download free staff in-services trainings including power points, hand outs, staff pre and post tests such as Sexuality and Intimacy and Dementia, Senior Bullying, Travel Guidelines For People with Dementia, Preventing Resident to Resident Altercations, Broken Trust Elder Abuse, Ombudsman Program, Leading Age Reducing Antipsychotic Medications. To download the trainings, visit the NCCDP website.
March 20, 2013 - Modernize Your Volunteer Program to Attract and Retain Today's Volunteer
Join us to discuss recruitment, training and retention strategies to help you attract and retain “today’s” volunteer as well as find out what it means to "modernize" your program. We will review current volunteer demographics, why volunteers serve, what volunteers want from their experience and how to best utilize their time, skills and expertise.
Your colleagues from three LTCO programs will share their experience regarding a variety of volunteer management practices that help them recruit, train and retain volunteers, including the following:
- The value of assessing your program and volunteer satisfaction surveys;
- Successful recruitment using traditional approaches and free, online resources;
- Working with volunteers that are employed full-time;
- How to match a volunteer’s skills, knowledge and experience with their role and responsibilities; and
- Creative uses of technology to enhance training and communication.
Click here to view the recording and call materials.
Apriil 27-30, 2013 - State Long-Term Care Ombudsman National Training Conference
May 29, 2013 - Emergency Preparedness: What's an Ombudsman to Do?
Join us on this webinar to gain knowledge, information and resources regarding the role of the Long-term Care Ombudsman Program in advocating for and supporting long-term care residents before, during and after emergency situations. We will discuss model policies and procedures to guide Long-Term Care Ombudsman processes and activities, and you will also be given the opportunity to provide feedback and discuss your experience, and identify areas for further work.
You will also hear local ombudsmen from across the country discuss how their programs provide emergency preparedness trainings, and creative solutions they have developed around issues that arise during emergency situations.
Click here to view the recording and webinar materials.
July 17, 2013 - Involuntary Transfer/Discharge: A Growing Problem We Can Do Something About
This webinar hosted by the National Consumer Law Center (NCLC) detailed the transfer and discharge provisions of the Nursing Home Reform Law and provided strategies and resources on handling transfer discharge cases. Presenters included Lori Smetanka, Director of the National Long-Term Care Ombudsman Resource Center (NORC); Eric Carlson, Directing Attorney at the National Senior Citizens Law Center (NSCLC); and Mary Ann Parker, attorney for the D.C. Long-Term Care Ombudsman Program/Legal Counsel for the Elderly.
Click here to view the recording and webinar materials.
July 23, 2013 - Evaluation Study Design for Long-Term Care Ombudsman Programs under the Older Americans Act: Research Design Options
This webinar will discuss the new Evaluation Study Design for Long-Term Care Ombudsman Programs under the Older Americans Act: Research Design Options, developed by NORC at the University of Chicago and funded by the Administration for Community Living/Administration on Aging.
Click here to read the full report.
The researchers from NORC Chicago will give an overview of the new evaluation tool, and there will be opportunity for questions and discussion. Representatives from the Administration on Aging at the Administration for Community Living will also give a quick update on next steps for the evaluation tool.
October 24 - 27, 2013 - Consumer Voice 37th Annual Conference
Hilton Crystal City at Washington Reagan National Airport
2399 Jefferson Davis Highway, Arlington, Virginia, 22202
Join the Consumer Voice in the Washington, DC region for a truly one-of-a-kind experience that will include the best speakers in the field, many opportunities to network with your colleagues and time to interact directly with long-term care consumers.
At the 2013 Conference, you will:
- Engage in one-on-one dialogue with consumers of long-term services and supports;
- Get the latest policy updates directly from key experts at the federal level;
- Learn about best practices nationwide;
- Attend skills trainings and acquire tools and resources;
- Leave the meeting with specific information and takeaways to help you put your systems or individual advocacy into action!
Click here to learn more about the conference, and to register.
Suggested additions to this calendar may be directed to Alia Murphy, Associate, Long-Term Care Ombudsman Program. The Ombudsman Resource Center Calendar of Events is intended to include specific events, national meetings, training sessions of the aging network and other organizations of possible interest. NORC and Consumer Voice are not responsible for the content of the meetings (except where sponsored by Consumer Voice) or for changes in the dates or locations. Please contact the sponsoring organization directly for additional information.