NORC Library

• Government Reports
• Federal Laws & Regulations
• State Laws & Regulations
• Research About the LTCOP
• Resources & Reference Documents

Government Reports

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• Compliance Review of the State of Florida Long-Term Care Ombudsman Program, Administration on Aging (September 2011)
• Poorly Performing Nursing Homes: Special Focus Facilities Are Often Improving, but CMS’s Program Could Be Strengthened, U.S. Government Office of Accountability (March 2010)
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Federal Laws and Regulations

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• Older Americans Act (Title VII, Chapter 2, Sections 711/712)
   
• Nursing Home Reform Law of 1987
  • Summary
  • Medicaid Provisions
  • Medicare Provisions
  • Regulations
  • State Operations Manual: Chapter 7 - Survey and Enforcement Process for Skilled Nursing Facilities and Nursing Facilities
  • State Operations Manual, Appendix P, Survey Protocol for LTC Facilities (Part I)
  • State Operations Manual, Appendix PP, Guidance to Surveyors for LTC Facilities
  • References to Ombudsmen in Federal Nursing Home Law and Regulations
• AoA Program Instructions, Information Memoranda and Other AoA Issuance

• August 10, 2011 AoA Memorandum re: Clarification on the Definition of "Facility Coverage" for NORS Reporting
   
• CMS Guidance
  • Use of Civil Money Penalty (CMP) Funds by States

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State Laws and Regulations

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• Nursing Home Regulations Plus
  An online compilation of state and federal nursing home regulations. Nursing Home Regulations Plus also contains a comparative analysis of numerous topics dealing with nursing home regulations.
   
• LTCOP: A Summary of State Enabling Statutes Paper (2002)

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Research About the LTCOP

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• Long-Term Care Ombudsman Program Strategy Session (December 2011)
  Prepared by the National Ombudsman Resource Center
   
• State LTC Ombudsman Program: A Primer For State Unit Directors and Executive Staff (2011), Prepared by the National Association of State Unit Directors of Aging and Disabilities
• The Role of Ombudsmen in Assuring Quality for Residents of Long-Term Care Facilities:Straining to Make Ends Meet (National Health Policy Forum, December 2009)
• Real People, Real Problems: An Evaluation of the Long-Term Care Ombudsman Programs of the Older Americans Act  (Institute of Medicine (IoM), 1995)
   
• Study of the State LTCOP (2001), by Carroll Estes et al, Institute for Aging and Health, University of California, San Francisco - follow up to the IoM study
  • Effectiveness of the SLTCOP (Carroll Estes, 2001)
    • Summary of Recommendations
    • PowerPoint Presentation

• Enhancing Effectiveness of Local LTCOPs (Carroll Estes, et al)
  • Toolkit
  • PARCC Training Module & PowerPoint Presentation
  • California
    • Chartbook
    • Summit Summary
    • Literature Chart
  • New York
    • Chartbook
    • Summit Summary
    • Literature Chart
  • Georgia
    • Chartbook
    • Elder Abuse Brief Paper
    • Volunteer Briefing Paper
• Systems Advocacy and the Local Long-Term Care Ombudsman Program (2008, Brooke Hollister, PhD)
   
• The LTCOP: Rethinking and Retooling for the Future (2003 - The Bader Report)

• State Ombudsman Data: Nursing Home Complaints (1999)
   
• Long-Term Care Ombudsman Program: Bibliography of Published Articles, Developed by Wayne Nelson, PhD, Professor, Department of Health Science, Towson University
   
• LTCOP: Overall Capacity (1999)
   
• State Ombudsman Data - Nursing Home Complaints (2003)

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Resources & Reference Documents

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• Administration on Aging's Annual Report to Congress (FY 2010) - The section related to the LTCOP begins on page 39.

• Medicaid and Long-Term Care (Bradley Gellar 2011)

• Civil Monetary Penalty Funds update from CMS

• Administration on Aging's Annual Report to Congress (FY 2009) - The section related to the Long-Term Care Ombudsman Program begins on page 36.
   
• Fact Sheet: Medicaid Therapeutic Leave (March 2011)
   
• Ombudsman Compendium on Recruitment, Training and Retention
   
• Medicare Interactive, Created by the Medicare Rights Center, Medicare Interactive can help find answers about Medicare benefits.
   
• Medicare Prospective Payment in SNFs and its Impact on Nursing Home Residents: Questions for Ombudsmen Considering the Care of Medicare Patients in Nursing Homes (2001)
   
• Nursing Homes: Who Owns Them (2001)
   
• A Reporter’s Toolkit: Medicaid
   
• Staffing section of the Consumer Voice website
   
• Medicaid Bed Hold Policies by State (May 2011)
   
• Improving the Quality of Care in Nursing Homes (IoM, 1986)
   
• Nursing Home Staffing Standards in State Statutes and Regulations (Charlene Harrington, 2010)

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